Hangzhou: A robot delivers a guest’s food who ordered the meal on the phone’s app at the Flyzoo Hotel.VCG
Flyzoo Hotel, which is Chinese ecommerce and media giant Alibaba Group’s first future hotel, opened in Qinchengli, a shopping center owned by Alibaba, in Hangzhou, Zhejiang Province.
As the first hotel with a full panorama and large-scale use of artificial intelligence (AI) in the world, Flyzoo Hotel provides customers service through its intelligent experience and facilities.
A journalist went to the hotel and thought the design of the hotel is futuristic. “It is so convenient to live in the hotel. Most of the services, including checking in and out, can be done by the Flyzoo app. I could take an elevator, enter my room, dine and go to the gym by scanning my face without calling for a waiter,” he said.
Most of the hotel’s service staff are robots. Even the bartenders are robots. Each room has a butler called “Tmall Elf” in charge of controlling most everything in the room.
When being asked if there is any real person in the hotel, the hotel’s CEO Wang Qun said yes. “AI could not function without a real person. It could only improve the service and reduce some repeat jobs. We did not cut the number of cleaners and cooks,” he said.
Reports said that the hotel has 290 rooms, including deluxe rooms, accessible rooms and executive rooms. The price for a night’s stay starts at 1,399 yuan ($203).
Wang said besides facial scanning, guests could also use the room card and app. “There is no need to worry about the safety of opening the door. You cannot open the door using your photo. The body-check system identifies the guest by comparing the face uploaded when the guest makes a booking,” Wang added.
“Flyzoo Hotel is Alibaba’s new travel product. The tourism industry is in urgent need of a digital transformation. We hope each business could see the direction of future digital travel from the hotel,” Wang said.