KARACHI: Jinnah International Airport, the primary gateway to Pakistan’s commercial capital, is under growing criticism for its lack of basic facilities for international passengers. Once considered one of the busiest and most significant airports in the region, the airport is now marred by inefficiencies that leave a poor first impression on visitors and returning residents alike.
Passengers arriving at Karachi’s Jinnah International Airport face considerable delays, starting from the moment they step off the plane. One of the most frequent complaints is the slow and understaffed immigration process, with long queues forming due to an insufficient number of counters and immigration officers. This often leads to extended waiting times, even during off-peak hours.
However, the inconvenience does not end at immigration. The baggage claim area is plagued with delays, where international passengers are forced to wait for up to two hours or more for their luggage to arrive on the belt. In some cases, baggage carousels remain inactive for extended periods, with little to no communication from airport staff. Frustration grows as tired passengers wait in overcrowded halls with limited seating and poor air ventilation.
The lack of operational efficiency at Karachi’s airport raises serious concerns, especially considering the city’s status as Pakistan’s economic hub and a major international travel destination. The current state of affairs not only undermines passenger experience but also reflects poorly on the country’s infrastructure and hospitality.
Travelers and industry stakeholders are calling on the Pakistan Civil Aviation Authority (PCAA) and the Ministry of Aviation to address these longstanding issues. Improvements in staffing, infrastructure, and baggage handling systems are essential if Karachi airport is to meet the standards expected of an international gateway.
Until then, Jinnah International Airport continues to be a source of frustration and embarrassment for Pakistan’s largest city — far from the welcoming entry point it aspires to be.
