London (May 28, 2017): British Airways cancelled all flights from two British airports due to a major IT system failure on Saturday.
British Airways CEO Alex Cruz said in a video posted on Twitter, “Our IT teams are working tirelessly to fix the problems,” He continued, “We believe the root cause was a power supply issue and we have no evidence of any cyberattack.”
The airline initially cancelled flights before 1 pm at Heathrow and Gatwick airports. The British airline said in a statement, “We are working hard to get our customers who were due to fly today onto the next available flights over the course of the rest of the weekend.” The airline continued,” “Those unable to fly will be offered a full refund.”
The air line further said” The system outage — on Britain’s spring bank holiday weekend — has “affected our call centers and our website but we will update customers as soon as we are able to.” the airline said.
CEO Alex Cruz said , “We are extremely sorry for the huge inconvenience this is causing our customers and we understand how frustrating this must be, especially for families hoping to get away on holiday.” The airlines has asked travellers to come to airport only if their tickets are confirmed.
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